Find quick answers to your questions below...

If after perusing our FAQs you still cannot find an answer to your question, we can help. Please use our contact form and we will respond within 1-3 business days. Please note that we do not officially offer phone support.

What's Different About Miir?
What's all the hype about MiiR?
What’s with the Skins?
Use & Care
Are MiiR bottles dishwasher safe?
Can MiiR bottles be put in the freezer?
Can my MiiR hold hot tea or my daily coffee?
What about alcohol? Can I carry that too?
What if I want OJ, another juice variety or a smoothie to-go?
Health & Safety
Do MiiR bottles have a liner like aluminum bottles?
Do MiiR bottles have BPA?
Does the paint on colored MiiR bottles contain lead?
Is stainless steel healthier and safer than aluminum?
Are your Skins easy to apply?
Are your Skins easy to remove?
How long will my Skin last?
What are skins?
When will my Skin ship?
Will my Skin fit on any bottle?
Will there be any residue if I remove the Skin?
Tech Talk
What do these things weigh, anyway?
What's with the fancy numbers: 18/8?
What warranty is included with my MiiR?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Privacy Policy
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Shipping and Returns
How do I return an order?
How do I return my Skin?
When will my order ship?
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Additional Support

College Reps and Internships
International Shipping
Do you ship to my country?
Groupon FAQ
How about shipping?
How do I redeem my Groupon?
Redeeming more than 1 at a time?
Still need help?
How can I spread the word about MiiR and my campaign?
How much do I get for my campaign by participating in give.MiiR?
How much money do I get if an individual uses a discount code when purchasing a bottle through my campaign?
Who can use give.MiiR?
Why do I have to use Facebook to access my account?
Why will my campaign only last 60 days?