CustoMiiR Specialist

POSITION: CustoMiiR Specialist 

REPORTS TO: CustoMiiR Manager

HOURS: Full Time/Salary

TRAVEL: 10-15% of the time 

LOCATION: Boise, ID or Seattle, WA

About MiiR

Founded in 2010 and based in Seattle, Washington, MiiR is a design forward and generosity driven brand creating thoughtfully designed drinkware. Our products enhance the small moments and elevate simple rituals by combining beauty, performance and sustainability. A certified B Corp, Climate Neutral Certified brand and 1% for the Planet member that is independently owned and operated, MiiR has given over $2,000,000 and empowered the lives of 115,000+ people worldwide.

Job Summary

The CustoMiiR Specialist is responsible for engaging with our specialty wholesale customers throughout the CustoMiiR process, providing elite customer service, and driving sales to reach both individual and company assigned goals. 

Job Responsibilities

• Guide customers through the CustoMiiR process: 
• Lead fulfill  
• Management of Tier 3 customers 
• Graduation strategy for key accounts 
• Respond promptly to customer inquires, maintaining assigned SLA's 
• Maintain knowledge of not only the MiiR product line (features & benefits) but also the competitor landscape
• Represent MiiR brand at various tradeshows (travel required) 
• Develop and implement customer acquisition and retention strategies 
• Streamline efficiencies and identify growth opportunities within the CustoMiiR journey and customer service experience  
• Acknowledge and resolve customer complaints in a timely and efficient manner 
• Maintain a positive, empathetic, and professional attitude, always putting the customer at the center of what MiiR does
• Keep detailed records of customer interactions, transactions, and comments

Qualifications and Skills

• Driven self-starter
• Strong team player
• Strong email and communication skills
• Excel skills and data analysis experience a plus
• Understanding of wholesale and retail markets 

Benefits Offered:

• Working at a high growth/impact Certified B Corp
• Health, dental insurance for eligible employees
• Generous vacation time
• Professional development, in-office career coaching, and conference attendance
• Opportunity to expand MiiR’s growing brand
• Product discounts and pro deals with partner companies in the outdoor industry

APPLY: Please send Resume and Cover Letter to careers@miir.com