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About MiiR

The MiiR mission
We are a Product to Project™ company. Every product we make funds the MiiR give through trackable giving projects. From our hydration line, which gives directly to clean water, sanitation, and hygiene projects, to our newest bag line, which supports education initiatives around the world, we give 5% of our top line revenue to organizations with sustainable methods of empowerment. Our products are created with function and simplicity in mind, and with an end result to further improve lives and build community.
What is a B-Corp?
B Corporations are for-profit companies certified by the nonprofit B Lab to meet rigorous standards of social and environmental performance, accountability, and transparency. To be certified as a B-Corp, a company must score at least 80/200 points on their assessment. MiiR was awarded a score of 117/200, scoring just ahead of Patagonia and United by Blue. To find out more about B-corps, visit www.bcorporation.net.
How does MiiR’s give program work?
We give 5% of our revenue to nonprofit organizations with sustainable methods of empowerment. Our partners work around the world to give responsibly, investing in water & health, transportation, and education projects centered on improving lives. When you purchase a product from MiiR, you’ll receive a trackable code. You can enter this code on our website here, and receive immediate confirmation of the registration with a link to the gps coordinates, pictures, and information on the active giving project associated with that give code. You’ll be able to track the progress of that project over time. At any time you can go to your MiiR account information and see the projects associated with each product you’ve purchased and registered.
Where has MiiR already given?
As of the summer of 2016, we have distributed over $375,000 to our giving projects since our inception in 2010. From Africa and Southeast Asia, to our local neighbors at Seattle Bike Works in Washington state, we have worked to empower others in various communities around the world, and close to home. Find more information here.
What specific kind of give projects does MiiR support?
Our hydration line supports clean water and sanitation projects and hygiene related needs primarily in Sub-Saharan Africa and Southeast Asia. Our goal is to help communities lead healthy lives. We support projects such as water well construction & maintenance, biosand filters, UV sanitation, and hygiene education. Our bicycle line supports transportation needs in Africa and the US. We give away bikes, invest in mechanic training, and support assembly employment. Our latest venture is with our bag line, in which we support educational needs. As of the summer of 2016, we have built one schoolhouse in Liberia, and additionally give to support teacher education and student access to education.
Where are MiiR products made?
Our hydration products are manufactured in China, with stainless steel sourced from South Korea. Our bag line materials are also sourced from South Korea, and made in Vietnam. Our bicycles are manufactured in Taiwan. As a certified B Corporation, we ensure our manufacturing processes, along with every other component of our business, is kept to the highest of standards, including ethical and environmental practices.

Hydration Use & Care

Are MiiR hydration products dishwasher safe?
We recommend hand washing howlers, growlers, food canisters and our colored or screen printed products. With the exception of the natural stainless steel, all our hydration products feature either a water-based paint followed by a clear protective coating, or a powder coating, which can deteriorate when regularly exposed to high water temperatures and the rigorous environment of a dishwasher. For best results, wash your MiiR product with a long-handled soft bristle brush, soap, and warm water.
Can my MiiR go in the freezer?
No. When water expands into a solid, it can damage the micro-welds that keep the bottle intact. Freezing your MiiR product will put your bottle’s warranty on ice.
Can my MiiR go in the microwave?
No. All MiiR hydration products are made of stainless steel, and not made for the microwave.
Can my MiiR hold carbonated beverages?
Our growlers, howlers, pints, and cups are all designed to carry carbonated beverages. Our twist-off lid bottles and containers, however, are not made to hold carbonated contents.

Health & Safety

What materials are used for MiiR hydration products?
Every MiiR hydration vessel is produced with high quality 18/8 stainless steel. Our bottle lids are made of polypropylene #5, and our press-fit lids are made of Eastman Tritan™. Both of these plastics have been tested and neither are known to leach any harmful chemicals, or present any other health risks. They carry no bisphenols (BPA, BPS, etc), estrogenic activity (EA or estrogen leaching), or androgenic activity (AA or testosterone leaching).
What paint is used for MiiR hydration products?
The current MiiR hydration line has a powder coat finish. The coating is first applied as a dry powder, and then cured under heat. Powder coat finishes are typically tougher and longer lasting than traditional paint.
Do MiiR hydration products contain or leach any potentially harmful chemicals, like BPA?
Not a chance. Here at MiiR, we continually and proactively evaluate the materials in our products. We are dedicated to ensuring that our materials are safe and environmentally friendly, allowing us to offer durable and high quality products. Our stainless steel products and polypropylene/Eastman Tritan lids have all been tested and carry no bisphenols (BPA, BPS, etc), estrogenic activity (EA or estrogen leaching), or androgenic activity (AA or testosterone leaching).
What materials are used for MiiR bags?
All bags in the MiiR lineup are made with 630D durable water repellent nylon.

Buyer's Guide

How do I buy/redeem a gift card?
You can purchase a digital here. To redeem a gift card, you can enter in your gift card code once you have selected product to buy, and are on the shopping cart page online. Your gift card is also valid at our Seattle Flagship store, located at 3400 Stone Way North, Seattle, Washington.
How do I use a coupon?
To apply a coupon code, enter the code in the “discount code” box on the shopping cart page online and click "apply". Your total will adjust automatically.

My Account & Order Status

How do I create an account?
At the top of every page, there is a person icon called “My Account.” You can click the icon and enter an email and password to create an account. Or create an account here
How do I edit my account information?
To edit account information, log-in to your account. From there you can edit your address and register a give code. If you need help changing other information please email us at hello@miir.com
I forgot my password.
If you have forgotten your password, just click “I forgot my password” on the “My Account” login page, and you will be directed on how to get that re-set.
How do I check my order status?
You can check the status of your order by going to the “Account Dashboard” and then selecting “View Order.” This will take you to a page that provides your status and tracking information, if applicable.

Shipping & Returns

Hydration/Bags Warranty & Return Policy
MiiR offers a lifetime warranty for manufacturer defects on our water bottles, other hydration products, and backpacks/bags purchased from www.MiiR.com. Please note that normal wear and tear, including scratches, dings, and other marks are not covered under the MiiR warranty. Manufacturer defects include but are not limited to: micro leaks, rough welds and damages sustained prior to first use. If your product has sustained any of the aforementioned damage, or for further clarification or questions regarding MiiR’s hydration and bag return policy, please email us at hello@miir.com. If you wish to return your purchased hydration item or backpack/bag that has no manufacturer defect, you may do so if the returned goods are in perfect, unused condition. We can issue you a refund or web-store credit for exchange. To initiate a hydration or backpack/bag return of any kind, please email us as hello@miir.com.
Bicycle Warranty & Return Policy
MiiR offers a lifetime warranty against manufacturer defects on all bike frames and forks, and a one-year warranty against manufacturer defects on all other non-consumable parts (consumable parts include but are not limited to the following: tires, tubes, saddles, cables and housing, paint, handlebar tape or grips, etc.). Manufacturer defects do not include damage resulting from improper use or a lack of maintenance, and MiiR will be unable to satisfy any warranty claims related to improper use or maintenance.

To validate your warranty, you must have first returned your warranty card along with proof of a professional build back to MiiR. Not only is a professional build important should you need to file a warranty claim, but it will also ensure the best and safest ride. We must receive your warranty card and proof of a professional build within 30 days of receiving your product. Warranty claims should be sent to hello@miir.com and are valid for one year from the date of purchase. MiiR reserves the right to request photographs of the damage and may only replace the damaged part, rather than the entire bicycle. MiiR also reserves the right to issue a store credit at any time for warranty claims we are unable to satisfy based on current production or for any other reason. MiiR is not responsible for any labor charges or fees related to warranty claims. Warranty cards should be scanned and sent via email to: hello@miir.com, or mailed to: 2151 N Northlake Way, Ste. 211, Seattle, WA 98103. If you wish to return your purchased bicycle that has no manufacturer defect, you may do so within 7 days of delivery. All returned items must be in unused, brand new condition, and shipped back in the original packaging. The customer is responsible for the cost of return shipping as well as a 15% re-stocking fee. Beyond the first 7 days of receiving your order, all products are non-returnable, non-refundable, and non-exchangeable. If a returned item is received by MiiR and damaged due to negligent packaging or re-packaging by the customer, we will be unable to issue a refund.

Liability: MiiR is not responsible for safely storing your bicycle, for maintaining your bicycle, or for making sure you ride your bicycle safely and follow local laws.

To initiate a bike return, please email us at hello@miir.com to get started.
Do I have to pay for shipping?
MiiR offers free shipping within the United States on orders totaling $75 or more, before taxes and discounts. A shipping charge will be applied to your final order in all other scenarios.
Do you ship internationally?
We do ship to international locations, although international shipping fees will be applied to your order total. To find out how much shipping will cost, you can select the product you want, and checkout to see a listing of shipping costs available to choose from, before officially placing your order.
When will my order ship?
We do our best to ship your order within 1 business day of purchase, M-F. During the holiday season, we may become backlogged and the process can take longer. Exceptions may occur if there is a question regarding your order, in which case we will contact you directly. If you have questions about your order, please contact us by phone 1 888 746 5762 or send an email to hello@miir.com.
There is something wrong with my order.
If there is something wrong with your order, please contact our customer service team at hello@miir.com.
How do I return my order?
If you changed your mind on any product purchased, and it is in unused, perfect condition, we will be happy to process a return for you. Please note that we do not accept returns if the product has been used, and doesn’t have a manufacturer defect. You may direct any questions to our customer service team at hello@miir.com.

Pricing & Billing

Do I have to pay sales tax?
Sales tax will only be applied to your order if it is shipping to the state of Washington.
I need a copy of my receipt/invoice.
If you log-in to your account, you will see your "Order History." Click on the order number to see a full detail page of your order.
When will my credit card be charged?
Your credit card will be charged directly upon purchase of product.
When will my credit appear on my account?
If requesting a refund or store credit for a return, this amount will appear back on your form of payment, or on your MiiR account, once the return is resolved in full.

Guarantees

Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security as well as PCI compliant.

Additional Support

Contact Us
Contact us here.
Jobs at MiiR
Find out about available jobs and internships at MiiR here.
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