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Returns

Hydration & Bag Warranty & Return Policy

MiiR offers a lifetime warranty for manufacturer defects on our water bottles, other hydration products, and backpacks/bags purchased from www.MiiR.com. Please note that normal wear and tear, including scratches, dings, and other marks are not covered under the MiiR warranty. Manufacturer defects include but are not limited to: micro leaks, rough welds and damages sustained prior to first use. If your product has sustained any of the aforementioned damage, or for further clarification or questions regarding MiiR’s hydration and bag return policy, please email us at hello@miir.com.

If you wish to return your purchased hydration item or backpack/bag that has no manufacturer defect, you may do so if the returned goods are in perfect, unused condition. We can issue you a refund or web-store credit for exchange.

To initiate a hydration or backpack/bag return of any kind, please email us as hello@miir.com.

Bicycle Warranty & Return Policy

MiiR offers a lifetime warranty against manufacturer defects on all bike frames and forks, and a one-year warranty against manufacturer defects on all other non-consumable parts (consumable parts include but are not limited to the following: tires, tubes, saddles, cables and housing, paint, handlebar tape or grips, etc.). Manufacturer defects do not include damage resulting from improper use or a lack of maintenance, and MiiR will be unable to satisfy any warranty claims related to improper use or maintenance.

To validate your warranty, you must have first returned your warranty card along with proof of a professional build back to MiiR. Not only is a professional build important should you need to file a warranty claim, but it will also ensure the best and safest ride. We must receive your warranty card and proof of a professional build within 30 days of receiving your product. Warranty claims should be sent to hello@miir.com and are valid for one year from the date of purchase. MiiR reserves the right to request photographs of the damage and may only replace the damaged part, rather than the entire bicycle. MiiR also reserves the right to issue a store credit at any time for warranty claims we are unable to satisfy based on current production or for any other reason. MiiR is not responsible for any labor charges or fees related to warranty claims. Warranty cards should be scanned and sent via email to: hello@miir.com, or mailed to: 2151 N Northlake Way, Ste. 211, Seattle, WA 98103.

If you wish to return your purchased bicycle that has no manufacturer defect, you may do so within 7 days of delivery. All returned items must be in unused, brand new condition, and shipped back in the original packaging. The customer is responsible for the cost of return shipping as well as a 15% re-stocking fee. Beyond the first 7 days of receiving your order, all products are non-returnable, non-refundable, and non-exchangeable. If a returned item is received by MiiR and damaged due to negligent packaging or re-packaging by the customer, we will be unable to issue a refund.

Liability: MiiR is not responsible for safely storing your bicycle, for maintaining your bicycle, or for making sure you ride your bicycle safely and follow local laws.

To initiate a bike return, please email us at hello@miir.com to get started.

Visit our FAQ's for more info. 

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