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Our aim is to provide the best possible experience for our customers. If you’re not happy with your MiiR gear, we’re here to help make things right.

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If you purchased your MiiR gear from our Seattle Flagship store, or a third party (such as Amazon), please send us a detailed email at hello@miir.com and we’ll be happy to help further. 

Hydration & Bag Warranty & Return Policy

MiiR offers a lifetime warranty for manufacturer defects on our hydration products and backpacks/bags purchased from www.MiiR.com. Please note that normal wear and tear, including scratches, dings, and other marks are not covered under the MiiR warranty. If you wish to return your purchased hydration item or backpack/bag that has no manufacturer defect, you may do so if the returned goods are in perfect, unused condition. We can issue you a refund or web-store credit for exchange.

Bicycle Warranty & Return Policy

MiiR offers a lifetime warranty against manufacturer defects on all bike frames and forks, and a one-year warranty against manufacturer defects on all other non-consumable parts (consumable parts include but are not limited to the following: tires, tubes, saddles, cables and housing, paint, handlebar tape or grips, etc.). Manufacturer defects do not include damage resulting from improper use or a lack of maintenance, and MiiR will be unable to satisfy any warranty claims related to improper use or maintenance.

If you wish to return your purchased bicycle that has no manufacturer defect, you may do so within 14 days of delivery. All returned items must be in unused, brand new condition, and shipped back in the original packaging. Beyond the first 14 days of receiving your order, all products are non-returnable, non-refundable, and non-exchangeable. If a returned item is received by MiiR and damaged due to negligent packaging or re-packaging by the customer, we will be unable to issue a refund.

Liability: MiiR is not responsible for safely storing your bicycle, for maintaining your bicycle, or for making sure you ride your bicycle safely and follow local laws.

Please email us at hello@miir.com with any questions regarding these return policies and terms.

Visit our FAQ's for more info. 

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